Frequently Asked Questions

Yes. Cavendish Cycling Store is fully registered on the Goofish platform and operates as a legal business. We comply with all applicable business regulations of the retail platform and maintain proper documentation through our distributor partners for all our commercial activities. Our partnerships with 20+ authorized distributors further validate our legitimate business standing.

Yes. Cavendish Cycling Store fulfills all tax obligations and issues invoices after sales. Most of our transactions are paid through Alipay/WeChat Pay API via Goofish. Visit here for more information on Goofish. We maintain transparent financial records and operate in full compliance with local tax regulations.

Cavendish Cycling Store is based in both Wenzhou, China and Penang, Malaysia. We serve customers locally in Penang and Wenzhou, and remotely across China and Malaysia through our online channels and delivery partnerships.

Operating hours: Weekdays 9:00 AM – 9:00 PM | Weekends 10:00 AM – 7:00 PM

Our 220+ customers are as diverse as cycling itself. Based on our client data:

Road cyclists make up 100% of our customer base — this includes commuters, weekend warriors, recreational riders, and competitive racers.

Our customers range from complete beginners to experienced riders with 8+ years in the saddle. What unites them is a desire for honest advice and authentic products.

Community contribution is central to what we do:

• We built and maintain a 200+ member WeChat cycling community forum that connects cyclists across provinces in China and Malaysia — providing peer support, route sharing, and genuine connection.
• We provide patient, educational consultations for beginner cyclists. We've spent more than 3 hours with new riders helping them understand their options without any obligation to purchase.
• We practice honest recommendations that prioritize the customer's needs over our revenue. We've actively steered customers toward less expensive options when they'd serve better.
• We rebuilt trust transparently when we faced early quality challenges — reaching out personally to every affected customer rather than hiding behind corporate language.
• We are currently sponsoring the Elite Youth Cycling Club and the Rui'An High School Soccer Club.

No appointment is needed for browsing or quick service questions. We recommend appointments for bike fitting and comprehensive service to ensure we have adequate time for you. Contact us via WeChat, phone, or email to schedule.

Yes. While our physical presence is in Penang, we serve customers across Malaysia and China through our delivery partnerships. Contact us for shipping options and costs to your location.

WeChat Pay and Alipay only — through Goofish or transfer.

We do not manufacture any products. We operate as an intermediary, distributing and retailing them. Cavendish Cycling Store works only with brands and companies that manufacture or order their products ethically in accordance with local regulations.