Trade-in & Trade-Out
After you get tired of your old bike, trade-in your bike with us to purchase the new bike with a lower price.
4+ years of integrated sales-service data
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95% Overall Verified Satisfaction
We don't claim to be the best — our customers verify it. 100% Satisfaction in the past year & 95% satisfaction across 200+ verified interactions means we consistently deliver on our promises. Every customer receives a post-purchase survey within 7 days, covering product quality, service experience, and value for money. We are always there for the customer even if it's a warranty claim from a customer two years ago.
Data report from our main retail sales platform — Goofish
Surveyed at 7-day intervals after every transaction
100% Authentic Products
Every bike, component, and accessory comes directly from authorized distributors. No gray market imports. No counterfeit goods. When you buy from Cavendish, you get legitimate products with full manufacturer warranties. In a market where counterfeits are prevalent, this guarantee is our non-negotiable commitment.
20+ authorized supplier partnerships across Malaysia & China
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Advice That Saves You Money
We take time to understand your riding goals, budget, and experience level before recommending anything. We've steered customers toward less expensive options when they'd serve better. We've talked beginners out of overspending on gear they'd outgrow. We prioritise your needs over getting a bill. We build loyal, long-term relationships with our customers.
Average customer relationship: multiple return visits
A Community, Not Just a Store
Our proudest achievement isn't revenue — it's the 200+ member WeChat community forum where cyclists from different provinces across China mutually support each other's cycling growth. Route recommendations, maintenance tips, group ride planning, and genuine friendships. We built a store. Our customers built a family.
200+ members across multiple provinces